Privacy Policy

Futuretel Pte Ltd

Futuretel Privacy Policy


Futuretel Pte Ltd ("we" and "us", as the case may be) is committed to protecting your privacy as your privacy is very important to us.

Please read this privacy policy to learn more about the ways in which we use and protect your personal information and at the same time, take full advantage of all the awesome fun stuff available at our sites for you and your family.

By using our site, you accept the practices that are described in this privacy policy, and is part of the General Terms and Conditions governing use of this site. We may change or add to this statement from time to time. When that happens, we will post the revised statement here. Your use of our site after changes to this privacy policy have been made constitutes acceptance of those changes going forward.

Futuretelis not responsible for the privacy policies or practices of the web sites from which you access our site, sites we link to, or of any sites that are linked to our site.

If you have any requests concerning your personal information or any queries with regard to our processing please contact us at

Table of Contents

1. An Important Note About Children

Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.

Futuretel does not intentionally collect personal information about children under the age of 13. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to the Futuretel Terms of Use on their behalf. If you do not agree to (or cannot comply with) any of the Futuretel Terms of Use, do not use this Site.

Futuretel does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use only with the involvement of a parent or guardian.

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2. What Personal Information We Collect

Customer information is gathered so that we can better serve you, and we make reasonable efforts to insure the security of your personal information and to treat that information responsibly. We collect the personal information that our customers give us when they choose to purchase a product from Futuretel or use our site. For example, when you register with TenseSeconds, we will ask you to provide your name, e-mail address, physical address, telephone number, gender, birth date etc. If you purchase a product, we will also ask you for financial information such as your credit card number and a shipping address.

3. Use of Your Information

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Futuretel group products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

Information we collect may be used to enhance your on-line experience in the following ways:

Deliver merchandise and services that you purchase online
Register you as a member of TenseSeconds
Prevent fraud and bill you for your purchases Confirm your orders
Respond to your customer-service inquiries or requests

Measure consumer interest in out products and services
Inform you about online and offline offers, products, services and updates

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

4. Disclosures of your information

Your information may be passed to and used by all Futuretel and its subsidiary companies. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

5. Cookies and Other Computer Information

When you visit, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The function of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience.

Futuretel uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

We understand that not everyone wants to permit the use of cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting cookies and how to disable cookies, but we recommend that you leave cookies turned on so that you can take full advantage of the shopping features available on our site.

We also collect certain technical information from your computer each time you request a page during a visit to This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring web site, if any. We collect this information to enhance the quality of your experience during your visit to this Site and will not sell or rent this information to any third parties.

We also contract with third parties to provide us with data collection and reporting services regarding our customers' activities on this Site and to track and measure performance of our marketing efforts. These third parties may use cookies and may receive anonymous information about your browsing and buying activity on this Site. None of your personally identifiable information (such as your name, address, email address, credit card number, etc.) will be received by or shared with these third parties.

6. Do visitors need to provide personal information to use our site?

Personal information is not required to access around the site. However, you will be asked to register and provide personal information if you want to make a purchase or post a message. Personal information is also required to request information or assistance from us or to take advantage of certain optional features of our site such as our E-mail to a Friend program, contests or sweepstakes and employment opportunities.

7. Control of Your Password.

You are responsible for all actions taken with your User ID and password. Therefore we do not recommend that you disclose your password to any third parties. If you choose to share your User ID and password or your personal information with third parties, you are responsible for all actions taken with your account and therefore you should review that third party's privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

8. How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

9. On-line Purchase

We may offer opportunities to purchase products online in our e-stores. Customers must be over age 18 with a valid credit card. When a customer places an order, we collect information associated with the transaction. This information includes the customer's name, mailing address, products ordered, shipping addresses, and payment information. We ask for this information so that we may fulfill the order. We use Secure Sockets Layer (SSL) technology to protect credit card data during transmission, and adopt careful internal procedures to safeguard this information in our system.

When a customer places an online order, we will send a confirming e-mail message. We may also send an occasional e-mail featuring a special promotion or product that may be of interest to our customers.

10. Changes to this Privacy Policy

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages. You agree that such posting will constitute sufficient and adequate notice to you of the changes.

You agree that your continued use of our products or services after such amendment will constitute your acceptance of and agreement to be bound by the modified policy.